FQA

🛒 Shopping & Payment

• Are all taxes and duties included in the price?
  Yes, rest assured. The price you see on the page is the final price you pay, inclusive of all applicable taxes and import duties. There will be no hidden charges at checkout or upon delivery. We believe in transparency as clear as the competition on the pitch.

• What payment methods do you accept?
  We offer secure and convenient payment options, including major credit cards, Western Union, and bank transfer. All transactions are completed within our secure, encrypted system.

• Can I pay over the phone?
  To ensure the absolute security of your funds and information, we do not process any payments over the phone. All orders must be completed through our secure online checkout system.

• Are transactions on your website secure?
  Absolutely. Our website uses bank-level SSL encryption and strictly adheres to PCI-DSS security standards to fully protect your payment information and personal data.

🚚 Shipping & Delivery

• Do you ship worldwide?
  Yes, our service reaches across the globe. Whether you're in Madrid, Barcelona, or anywhere else in the world, we strive to deliver. Orders are dispatched from our nearest regional warehouse to ensure faster shipping.

• What are the delivery times?
  For addresses within Europe, we ship via tracked services, typically taking 7-21 business days. Delivery to other global destinations takes approximately 7-21 business days, depending on the location.

• How can I track my order?
  Once your order is shipped, you will receive an email containing a tracking number. You can use this number to check the real-time status of your package on the carrier's official website.

📦 Order Management

• Are all jerseys in stock?
  Most of our items are in stock and ready to ship. However, during derby weeks or key points in the season, popular team jerseys may sell out quickly. Real-time stock status is shown on each product page.

• Can I modify or cancel my order after placing it?
  After payment is confirmed, if your order has not yet entered the packing process, you can contact us as soon as possible to request modifications. You may also cancel your order within 1 hour of placing it, provided it has not been prepared for shipment. To cancel, please contact our customer service team immediately via email or through the order panel in your account.

🔁 Returns & Exchanges

• What is your return and exchange policy?
  We offer a 30-day worry-free return and exchange policy, starting from the day you receive the item. The item must be unused, in its original condition, with all tags attached. Customized items are generally not eligible for return or exchange unless faulty.

• Are there any extra charges for returns or exchanges?
  Unless the item is faulty or incorrect, the customer is responsible for the cost of return shipping. We do not charge any additional handling or restocking fees.

• How long does a refund take?
  Once we receive the returned item and confirm it meets our policy conditions, we will process the refund within 30 business days. The funds will be returned to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.

⚽ Our Commitment
At El Clasico Kit, your support is a great trust placed in us. We are committed to delivering the passion and glory of El Clásico, along with our reliable and professional service, right to your doorstep. If you have any further questions, our customer service team is always ready to assist.